Last updated: December 10, 2025
1. Return Eligibility
- We offer returns within the United States. Customers outside the U.S. may return items by shipping them to our U.S. warehouse.
- Returns must be initiated within 30 days of delivery.
- Items must be unused, in the same condition received, and in the original packaging (including all parts/accessories).
2. How to Return an Item
- Reply to your order confirmation email and tell us which item(s) you’re returning, the reason, and whether you want a refund, store credit, or replacement.
- Once approved, we’ll send a return shipping label (U.S. customers). Pack the item securely and ship it back using the provided label.
3. Refund Process
- After we receive and inspect your return, we’ll issue your refund within ~10 business days and email a confirmation.
- Please allow up to 30 calendar days for the credit to appear on your statement (varies by bank/card issuer).
- Returns of used/damaged items (not due to shipment damage) may be rejected or partially refunded.
4. Exchanges
- Please place a new order for the item you want and return the original for a refund.
- Customized items are not eligible for exchange.
5. Cancelling an Order
- Orders can be cancelled within 24 hours if they haven’t entered fulfillment.
- If already shipped, please complete a return after delivery.
6. Additional Notes
- International returns must arrive at our U.S. facility to be eligible for a refund.
- Refunds are processed only after the returned item is received and approved.
- If a return package is not received (e.g., refused delivery, lost/destroyed in transit without tracking/insurance), a refund cannot be issued.
7. Need Help?
info@ceynza.com
51001 S MAIN ST, STE 500, KALISPELL, MT 59901
