Last Updated: July 23, 2026
This Shipping Policy explains how Ceynza (“we,” “us,” or “our”) processes and ships orders placed through www.ceynza.com. By placing an order, you agree to the terms outlined below.
1. Order Processing
- Orders are processed within 1–3 business days after payment has been successfully received.
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- During peak seasons or promotional events, processing times may be slightly longer.
2. Shipping Coverage
Ceynza ships to customers in the United States and selected international destinations.
Shipping availability may vary depending on your location.
3. Shipping Costs
We offer Free Standard Shipping on all eligible orders unless otherwise stated during checkout.
If expedited shipping is available, the applicable shipping charges will be displayed before you complete your purchase.
4. Estimated Delivery Times
Estimated delivery times begin after your order has been processed.
United States
- Standard Shipping: 3–15 business days
International Orders
- Estimated Delivery: 7–21 business days
Delivery times are estimates only and may vary due to customs clearance, weather conditions, carrier delays, or other circumstances beyond our control.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number (where available) so you can monitor your shipment.
6. Shipping Address Changes
If you need to update your shipping address, please contact us as soon as possible.
Address changes can only be made before your order has been dispatched.
Once an order has shipped, we cannot guarantee that the delivery address can be changed.
7. Stock Availability
We make every effort to maintain accurate inventory levels.
If an item becomes unavailable after your order has been placed, we will contact you to offer one of the following options:
- Wait until the item is back in stock.
- Receive a replacement product (where available).
- Receive a full refund for the unavailable item.
8. Damaged, Incorrect or Lost Shipments
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Photos of the item and packaging, if applicable
If a shipment is confirmed as lost by the shipping carrier, we will provide either a replacement or a full refund.
9. Customs Duties & Taxes
For international shipments, customs duties, import taxes, VAT, brokerage fees, or other government charges may apply.
These charges are the responsibility of the customer unless otherwise stated during checkout.
If an international shipment is refused and returned to us, any return shipping costs, customs charges, or carrier fees may be deducted from the refund.
10. Shipping Restrictions
- We do not ship to P.O. Boxes where carrier restrictions apply.
- Military (APO/FPO/DPO) addresses may be supported where available.
- Some products may not be available for delivery to certain countries due to shipping regulations.
11. Delivery Delays
Although we work with reliable shipping partners, delivery delays may occasionally occur due to weather conditions, customs inspections, carrier issues, public holidays, or other unforeseen events.
We appreciate your patience and will assist in tracking delayed shipments whenever possible.
12. Insurance
Eligible shipments may be insured against loss or damage during transit based on the shipping carrier’s coverage and applicable shipping service.
13. Returns & Refunds
For information regarding returns, exchanges, and refunds, please refer to our Return & Refund Policy available on our Website.
14. Contact Us
If you have any questions regarding shipping or your order, please contact us.
We aim to respond to all customer inquiries within 1–2 business days.
📞 Call Us: +1 (406) 692-2003
💬 WhatsApp: +1 (406) 692-2003
info@ceynza.com
1001 S MAIN ST, STE 500, KALISPELL, MT 59901
