At Ceynza, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging with all accessories, manuals, and included parts.
- Proof of purchase or order confirmation is required.
- Certain items, such as personalized, customized, or made-to-order products, are not eligible for return unless they arrive damaged or defective.
2. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will review your request and, where appropriate, provide a replacement, refund, or another suitable solution at no additional cost.
3. How to Request a Return
To begin a return, please contact our customer support with:
- Your order number
- The item(s) you wish to return
- The reason for the return
Once your return request is approved, we will provide return instructions and the appropriate return address.
Customers are responsible for return shipping costs unless the return is due to our error or the product is damaged or defective.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method within 5–10 business days.
- Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Shipping charges are generally non-refundable unless the return is due to our mistake or a defective product.
5. Exchanges
We replace items only if they are defective, damaged, or incorrect.
If you wish to exchange an item for a different size, color, or model, please contact us. In some cases, you may be asked to place a new order while returning the original item.
Customized or personalized products cannot be exchanged unless they are faulty or damaged upon arrival.
6. Order Cancellation
Orders may be cancelled before they have been processed or shipped.
If your order has already been dispatched, it cannot be cancelled. However, you may request a return after receiving the item in accordance with this policy.
7. Non-Returnable Items
The following items cannot be returned unless they are damaged or defective:
- Customized or personalized products
- Gift cards
- Downloadable digital products
- Clearance or final sale items (where stated)
8. International Orders
We ship to customers worldwide.
International customers are responsible for any return shipping costs, customs duties, taxes, or import fees unless the return is due to our error or a defective product.
9. Contact Us
📞 Call Us: +1 (406) 692-2003
💬 WhatsApp: +1 (406) 692-2003
info@ceynza.com
51001 S MAIN ST, STE 500, KALISPELL, MT 59901
