Last updated: December 10, 2025
Ceynza (“we”, “us”, “our”) operates www.ceynza.com (the “Website”). By placing an order on this Website, you agree to the following terms, intended to set clear expectations and protect both parties.
1. General
- We strive to display accurate stock levels on our Website. In the rare case of a stock discrepancy, we’ll fulfill available items and contact you about whether you’d prefer to wait for restocking or receive a refund.
2. Shipping Costs
- We offer free shipping on all orders, with no minimum purchase required.
3. Refund & Return
- We accept returns under the following conditions:
Return Window:
You may request a return within 14 days of receiving your order.
- Eligible Returns:
- Damaged item
- Defective products
- Incorrect items received
Non-Returnable Items:
- Used products
- Clearance items
- Custom or personalized products
Return Process:
- Email us at support@ceynza.com with your order number and issue description.
- Our team will respond with return instructions.
- Once received and inspected, approved refunds will be processed within 5–10 business days.
Refund Method:
Refunds are issued to the original payment method only. Shipping costs are non-refundable unless the return is due to our error.
4. Delivery Terms
- We accept returns under the following conditions:
Return Window:
You may request a return within 14 days of receiving your order.
Eligible Returns:
Damaged items
Defective products
Incorrect items received
Non-Returnable Items:
Used products
Clearance items
Custom or personalized products
Return Process:
Email us at support@ceynza.com
with your order number and issue description.
Our team will respond with return instructions.
Once received and inspected, approved refunds will be processed within 5–10 business days.
Refund Method:
Refunds are issued to the original payment method only.
- Shipping costs are non-refundable unless the return is due to our error.
5. Address Changes & Shipping Restrictions
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- Change of delivery address: Allowed any time before dispatch
- P.O. boxes: We do not ship to P.O. boxes
- Military addresses: Supported via USPS where available
- Out-of-stock items: We’ll hold the item until restocked; the rest of your order ships as scheduled.6. Delivery Delays
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If your order takes longer than expected, please contact us so we can investigate with the courier.
7. Tracking Notifications
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- Once your order ships, you’ll receive a tracking link by email to monitor progress via the courier.
8. Damaged or Lost Parcels
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- Damaged in transit: If possible, refuse delivery and contact us immediately. If delivered while you were absent, contact us for next steps.
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- Lost in transit: We’ll issue a refund or replacement after the courier completes its investigation.
9. Duties & Taxes
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- Sales tax: Applied as required based on billing/shipping details.
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- Import duties & taxes (international orders): These are your responsibility. If you refuse delivery, return costs will be deducted from any refund for the goods (shipping and return charges are non-refundable).
10. Insurance
All shipments are insured against loss or damage during transit up to the carrier’s stated coverage.
11. Customer Service
info@ceynza.com
1001 S MAIN ST, STE 500, KALISPELL, MT 59901
